Whether it’s a live or virtual event – whether it’s a company, team or conference, Matt will inspire your audience with the strategy, tools, and insight to brand out from the crowd.
No matter your business size or industry, I’ll teach you how to create loyal customers and loyal employees – all through the power of simplicity. In a complex and distracted world, I’m here to help you
brand out from the crowd.
I’ve spent the last few years leading a crusade of simplicity to redefine the FedEx experience across the globe. If you want a winning brand, a winning team or a winning business you have to provide a simple experience to your customers and your team members. I’ll teach your audience how to do just that.
To ensure your audience receives the value they deserve, I’ll work closely with you to tailor a program that meets your themes and learning objectives. From understanding your organizational culture to speaking your language, my goal isn’t to just create a great one-time event, but build a long-term relationship.
I can provide each of these topics virtually or in-person and as keynotes or workshops.
The world is evolving at a rapid pace. Customer expectations have never been higher. And customer loyalty has never been lower.
As the world becomes more complex, the brands that are winning prove the one thing that most other brands aren’t – simplicity.
Just what are customers looking for in a simple experience, and how can you deliver it? Learn the six key behaviors to immediately turn your customers’ experience around through the SIMPLE Playbook.
You’ll learn:
Confusion. Inefficiency. Apathy. Those are just some of the results when you let complexity creep in and damage your organization. And as the world evolves, things are only getting more complex.
Thankfully, there’s a way to solve for this – a culture of simplicity.
Simplicity promotes clarity, effectiveness, and a sense of trust and ease. We’ll examine how to identify and eliminate unnecessary complexity throughout your organization’s processes, procedures, and communications. And we’ll discuss the six behaviors that every employee can instill that’ll transform your culture into a simple, and thriving one.
Your audience will be able to:
Bad news: lots of brands claim to deliver a customer-centric experience while their customers, on the other hand, say that’s not so true.
In fact, while 75% of businesses believe they’re customer-centric, only 30% of their customers actually agree with that.That’s a pretty big disconnect.
Good news: you can deliver a truly customer-centric experience that turns your customers into raving fans.
But it’s going to take some work from every team, not just the customer-facing ones. With this program, you’ll be able to show them how.
You’ll learn:
Whether you’re planning for a spectacular conference, meeting or corporate event, we know you’ve got plenty of choices for your next speaker. Here’s how Matt will stand out from everyone else:
Most of your choices are career speakers or consultants, but Dan has practical experience in the trenches as an executive at three Fortune 300 companies. Check out his LinkedIn profile.
No pontificating about theoretical situations. Instead, Dan shares tons of real-life, practical experiences that audiences can use as inspiration at their own companies.
With Dan’s vast library of real-life customer experience examples, no two presentations are exactly alike so yours will be personalized to your audience.
There’s nothing worse than a speaker with long, boring slides that the audience hopelessly tries to digest. Dan’s presentation is almost entirely visual and extremely engaging.
No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive and generous with his time – including pre- and post-event meetings.
Many speakers arrive at an event, deliver their speech and leave. Dan intentionally blocks at least a full day for networking, Q&A, book signing, live tweeting and more. He is “all-in” for your event.
Dan is happy to promote your event beforehand and live-tweet during the day, using your event’s hashtag, to his highly engaged social media audience.
Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three baseball stadiums, and all the other fun things he’s done.
Whether it’s a speaking engagement, a workshop or consulting, I’d love to know how I can help you and your people brand out from the crowd.
