In this week’s episode of the SIMPLE brand podcast, I talk with Heather R. Younger, author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood!
Heather’s an international keynote speaker, and she’s the Founder and CEO of Employee Fanatix, a leading employee engagement firm.
She’s also the host of Leadership With Heart podcast.
And she’s the author of three best-selling leadership and employee engagement books including her latest – The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood.
Here’s what we discuss:
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- How active listening helps people feel valued
- What’s causing the barrier for people to be able to listen effectively
- The five steps needed for active listening
- “Closing the loop” motivates people to be comfortable sharing with you in the future
- Most employees and customers hate surveys because they feel nothing will come from it
- What to do when you can’t actually give someone what they’re asking for
- How to help your employees become better listeners
RESOURCES FROM THIS EPISODE:
- Heather’s site
- Employee Fanatix
- Heather’s book – The Art of Active Listening
- Heather’s podcast – Leadership With Heart
- Heather on LinkedIn
ENJOY THIS EPISODE HERE
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