In this week’s episode of the SIMPLE brand podcast, I talk with Stacy Sherman, host of the Doing CX Right podcast! If you want to differentiate your brand, it’s not going
Earlier this week, Wheel of Fortune had viewers frustrated and screaming at their TVs in what one viewer called the “dumbest two minutes in Wheel of Fortune history.”
In this week’s episode of the SIMPLE brand podcast, I talk with Bryan Kramer, author of There is No B2B or B2C: It’s Human to Human #H2H. We’ve become
In this week’s episode of the SIMPLE brand podcast, I talk with Rob Volpe, author of Tell Me More About That: Solving the Empathy Crisis One Conversation at a
In this week’s episode of the SIMPLE brand podcast, I talk with Shep Hyken, author of I’ll Be Back: How to Get Customers to Come Back Again and Again!
In this week’s episode of the SIMPLE brand podcast, I talk with Jon Picoult, author of From Impressed to Obsessed: 12 Principles For Turning Customers and Employees Into Lifelong
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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