Oops. Somebody messed up. And you’ve got to deal with it. It’s time for what I like to refer to as………………………..”a challenging conversation.” I’ve had
In this week’s episode of the SIMPLE brand podcast, I talk with Ari Berkowitz about the greatest book you’ve never read, Edward Earle Purinton’s The Triumph of the Man Who Acts. What’s
This week in my Bible reading, I was reading in Acts 6 (don’t worry – there’s a business lesson coming soon). I noticed something in
In this week’s episode of SIMPLE brand With Matt Lyles I talk with David Burkus about his latest book, Leading From Anywhere: The Essential Guide to Managing Remote Teams. It’s undeniable
In this week’s episode of SIMPLE brand With Matt Lyles, Michael Brenner and I talked about “marketing amnesia” – when marketers forget what it’s like to be
In this week’s episode of SIMPLE brand With Matt Lyles I talk with Michael Brenner about his latest book, Mean People Suck: How Empathy Leads to Bigger Profits and Better Lives.
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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