The other day I was working in a hip coffee shop, as you do when you don’t have a “real office.” I know it was
Our boys have been taking Taekwondo for the past 3 months, and they love it. We love it too. Beyond just teaching them a new
I was in a meeting earlier this week with about twenty other people. We started the meeting by going around the room with each person
We recently put our house on the market. With that came a lot of work to get it ready. That work included 17 trips to
I’m following up from my previous posts on establishing your brand. You can read about the damage that comes from inconsistency here. You can read about
If you know me, you know how epic my hairstyle is. View Exhibit A below: But you may not know how many steps it takes
In this week’s episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem. Steven is one of the top customer …
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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