Rocky IV, Indiana Jones IV, Superman IV, The Star Wars prequels. Know what these movies have in common? They’re all prime examples of movies that
It’s Halloween – my 2nd favorite holiday. All during October I listen to Halloween music. I’ll read a couple of classic, spooky books (this year I read Something
Recently, I led an organization through a series of exercises to help them define their brand. Here’s the challenge: most of them didn’t have an
I celebrated a birthday this week — 44. And I’m super-excited about it. Maybe it’s because it’s a palindrome birthday. Maybe it’s because I recognize that I still look and act younger than
First, let’s start with the big news: my family and I moved to Nashville last week! 😄 for new opportunities, but 😢 for missing Memphis,
If you know me, then you know I love concerts. And I love sharing my favorite music and concert experiences with my family. That’s why
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny. Jennifer is a master of innovation practices having …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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