
Before your what, or your how, you’ve got to know your WHY.
I’m following up from my previous post on the damage that comes from inconsistency. You can read that here. Confession time. Often when I write something,

I’m following up from my previous post on the damage that comes from inconsistency. You can read that here. Confession time. Often when I write something,

Rocky IV, Indiana Jones IV, Superman IV, The Star Wars prequels. Know what these movies have in common? They’re all prime examples of movies that

It’s Halloween – my 2nd favorite holiday. All during October I listen to Halloween music. I’ll read a couple of classic, spooky books (this year I read Something

Recently, I led an organization through a series of exercises to help them define their brand. Here’s the challenge: most of them didn’t have an

I celebrated a birthday this week — 44. And I’m super-excited about it. Maybe it’s because it’s a palindrome birthday. Maybe it’s because I recognize that I still look and act younger than

First, let’s start with the big news: my family and I moved to Nashville last week! 😄 for new opportunities, but 😢 for missing Memphis,
In this week’s episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem. Steven is one of the top customer …
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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