
Everything I learned about starting speeches, I learned from KISS
If you know me, then you know I love concerts. And I love sharing my favorite music and concert experiences with my family. That’s why

If you know me, then you know I love concerts. And I love sharing my favorite music and concert experiences with my family. That’s why

If you know me, you know I like to have a well-defined morning routine and schedule. I’m still redefining what mine is today, but a

I used to dread this time of year. Not because it would get so blisteringly hot that I’d break a sweat inside my own house.

Y’all! It’s officially Christmas in July today! If you know me, then you know I do NOT pass up a chance to celebrate Christmas. We

Recently, I led an organization through a series of exercises to help them define their brand. Here’s the challenge: most of them didn’t have an

Want to stand out from the crowd as a leader? Here’s something you can do that my six-year-old son showed me at soccer practice. My
In this week’s episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem. Steven is one of the top customer …
In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw. Michael’s the founder and president of customer experience …
In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster. Part message designer, part English-to-English translator, part magpie, …
Each week I send insights and action-filled lessons all designed to help you simplify your customer experience and your employee experience. Everyone will think you’re the smartest person in the room.
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