In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.
John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.
John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.
Here’s what we discuss:
-
- How we got to the point of “quiet quitting”
- Why the power of purpose trumps the paycheck
- The importance of storytelling in vision-casting a career
- How to make your employees feel as cared for as your customers
- How to avoid creating accidental managers
- Why onboarding needs to be more than a training class
- How to design an employee-specific career journey
- The importance of focusing on the whole person, not just the job
- How the employee experience starts during recruitment
- The “Columbo method” of interviewing
RESOURCES FROM THIS EPISODE:
-
- John’s website
- The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth
- John on LinkedIn
ENJOY THIS EPISODE HERE
-
- Listen on Apple Podcasts
- Listen on Amazon
- Listen on Google Podcasts
- Listen on Spotify
- Listen on Pandora
- Listen on iHeartRadio
RATE, REVIEW & SUBSCRIBE HERE
“I love the SIMPLE brand With Matt Lyles podcast!” Does that sound like you? If so, please consider rating and reviewing my show! This helps me support more people (just like you!) create simple experiences for their customers and for their team members.
Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode!
Also, if you haven’t done so already, go ahead and subscribe to the podcast. I’m adding a bunch of bonus episodes to the feed and, if you’re not subscribed you’ll likely miss out on them.
